GDPR & Privacy Policy
Last Updated: 25th September 2024
At Preloved & Relovd, your privacy is of utmost importance to us. We are committed to protecting and respecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Irish privacy laws.
1. Data We Collect
We may collect and process the following personal data:
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Contact Information: Name, email address, phone number, delivery address.
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Payment Information: Credit/debit card details and transaction data.
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Browsing Information: IP address, browser type, and browsing behavior on our site (via cookies).
2. How We Use Your Data
We collect and use your personal data for the following purposes:
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To process and deliver your orders.
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To provide customer support and respond to queries.
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To send promotional offers, if consented.
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To improve our website functionality and customer experience.
3. Legal Basis for Processing
We process your data based on:
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Contractual necessity: To fulfill orders and provide our services.
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Consent: For marketing communications.
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Legitimate interest: For improving user experience and security.
4. Data Sharing
We do not sell your personal data. However, we may share your information with:
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Service Providers: For payment processing, order delivery, or marketing.
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Legal Authorities: If required by law.
5. Your Rights
You have the right to:
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Access your data and request corrections.
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Withdraw consent for marketing at any time.
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Request deletion of your data.
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Lodge a complaint with the Irish Data Protection Commission (DPC).
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined, comply with legal obligations, or resolve disputes.
7. Cookies
We use cookies to improve site functionality and analyze website traffic. You can manage cookie preferences through your browser settings.
8. Security
We take appropriate measures to secure your personal data and prevent unauthorized access.
If you have any questions or concerns about this policy, please contact us.